FAQ
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Need Help?
Welcome to the Amiri Swiss FAQ section! We’ve compiled answers to the most common questions from our customers. If you don’t find what you’re looking for, feel free to reach out to us at info@amiriswiss.com.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Orders & Payments
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Twint (for Swiss customers). All payments are securely processed through trusted gateways.
Can I cancel or change my order after placing it?
If your order hasn’t been processed yet, contact us immediately at info@jbeauty.ch. Once shipped, changes or cancellations are no longer possible.
Do you offer gift wrapping or gift cards?
Yes! You can select gift options during checkout or purchase a digital gift card from our shop.
Shipping & Delivery
Where do you ship?
We currently ship within Switzerland and selected international destinations. More countries will be added soon.
How long does shipping take?
- Switzerland: 2–4 business days
- International: 7–14 business days (depending on destination and customs)
How much does shipping cost?
Shipping is calculated at checkout based on your location and order total. We offer free shipping in Switzerland for orders over CHF 80.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. If you haven’t received it, check your spam folder or contact us.
Returns & Refunds
What is your return policy?
We accept returns of unopened, unused products within 14 days of delivery. Read our full Refund & Return Policy for details.
How do I return an item?
Email info@amiriswiss.com with your order number and reason. We'll guide you through the return process.
I received a damaged item. What now?
Please contact us within 48 hours of delivery with photos of the damage and we’ll make it right.